Refund policy
ALL ORIGINAL ARTWORK IS FINAL SALE
— All original artwork sales are final. Please take time to ensure color palettes and sizes will work in your space before purchase, as I do not offer refunds or exchanges on original artwork. If the piece is not in perfect condition, the description and images of the artwork will reflect any imperfections.
ISSUE WITH ORDER
— If there is an issue with your order, please feel free to email me at hello@greyvoncannon.com and I will work with you to find a solution.
RETURNS
— Returns are accepted within 14 days of the customer’s receipt of goods. Original artwork sales are final and not eligible for returns.
— If the customer purchases a product that is eligible for a return (i.e. a print), the customer is responsible for the cost of shipment if the original packaging is unable to be used for the return.
— Products / artwork damaged in transit back to the studio due to insufficient packaging are not liable for refunds.
— If your package is damaged, lost, or stolen, please file a claim with your local post office. I take care to purchase insurance for all original artwork shipments.
COMMISSION PROCESS
— An initial, non-refundable deposit equal to 50% of the determined commission price is due before work on the piece may begin.
— A final payment equal to 50% of the determined commission price is due upon completion of the piece, as well as an estimated shipping cost if applicable. This final payment is due upon completion of the work before the artwork is mailed or delivered to the client.
— The artist retains full rights to the artwork. If the client wishes to buy the rights to the commissioned artwork, they may email the artist at hello@greyvoncannon.com for details on this process.